Troubleshooting Login Issues

Login Troubleshooting

Having trouble logging in? Try these solutions.

Common Issues

Wrong Password

Click "Forgot Password"

Enter your email

Check inbox for reset link

Create new password

Account Locked

Too many failed attempts

Wait 30 minutes and try again

Contact support if persists

Platform Login Issues

Verify server selection

Check credentials in dashboard

Ensure internet connection

Platform-Specific

MT4/MT5:

Server: Check email for correct server

Password: Different from dashboard password

Account number: Found in dashboard

cTrader:

Use email as login

Same password as dashboard

Select correct environment